Grooming Policies

Your dog's safety and wellbeing is our top priority, in order for us to be a one-on-one grooming facility and schedule appointments as soon as possible for your pup we ask you to please take into consideration our following policies.

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Making Appointments- once we have offered an appointment via text we will hold that appointment for 24 hours only!  We will do a reminder text the day before your appointment. We highly recommend signing up for auto rebook appointments to keep a spot on our calendar!

Confirmation Policy- If you do not confirm your appointment during the reminder time stated your appointment may be cancelled and filled with someone on our waitlist. We will notify customers via text unless we have been told a call is needed instead. 

Cancellation Policy- We understand life happens, this is why we do day before reminders for all scheduled appointments, service will be refused if customer does not make contact and does not show up to their appointment 3 consecutive times in a row. If you do not show up or make contact with us within a half hour of your scheduled appointment we reserve the right to fill that spot with another client. 

If you are running late, Please communicate with us so we can make any adjustments to our schedule. If you arrive 15 minutes or later past your appointment time and  have NOT notified us, your appointment may need to be cancelled and rescheduled. 

Pick up policy- We will notify you when your pup is ready via text.  Please pick up your dog as soon as possible and communicate with us if you are running late. If your dog is still in our care after the time we have told you they would be ready we charge $5 per minute fee. 

 Remember, during this time this means we are caring for your pup while also grooming other dogs, providing fresh water, monitoring that they are safe, and cleaning up after them if they potty.  This allows the environment to stay as stress free as possible and ensures each dog has our undivided care and attention during their time of service. 

Inclement Weather- In case of severe weather we will notify you as soon as possible if we need to reschedule your appointment. We know we book out quickly so we will do our best to get your pup rescheduled as soon as possible. In that regard please do the same for us and let us know as soon as possible if the weather will affect your commute and you need to reschedule. 

Yearly increase-   We want to keep grooming affordable but do need to keep up with the economy. Starting January 1st of each year our prices will be raised $3-$5 for small dogs and $5-$10 for medium to larger dogs. Thank you for helping us provide the best possible services for our customers! 

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