Grooming Policies

Your dog's safety and wellbeing is our top priority, in order for us to be a one-on-one grooming facility and schedule appointments as soon as possible for your pup we ask you to please take into consideration our following policies.

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Making Appointments- once we have offered an appointment via text we will hold that appointment for 24 hours only!  We will do a reminder text the day before your appointment. We highly recommend signing up for auto rebook appointments to keep a spot on our calendar!

Confirmation Policy- If you do not confirm your appointment during the reminder time stated your appointment may be cancelled and filled with someone on our waitlist. We will notify customers via text unless we have been told a call is needed instead. 

Cancellation Policy- We understand life happens, this is why we do day before reminders for all scheduled appointments, service will be refused if customer does not make contact and does not show up to their appointment 3 consecutive times in a row.

If you are running late, please let us know! We will still groom your pup if you can make it within a half hour of your scheduled time. 

Pick up policy- please pick up your dog as soon as you can. If we are unable to reach you and hold your pup for over an hour we will charge a $20/ hour boarding fee. Keep in mind that during this time this means we are caring for your pup while also grooming other dogs, providing fresh water, monitoring that they are safe, and cleaning up after them if they potty.  

Inclement Weather- In case of severe weather we will notify you as soon as possible if we need to reschedule your appointment. We know we book out quickly so we will do our best to get your pup rescheduled as soon as possible. In that regard please do the same for us and let us know as soon as possible if the weather will affect your commute and you need to reschedule. 

Yearly increase-   We want to keep grooming affordable but do need to keep up with the economy. Starting January 1st of each year our prices will be raised $1-$5 for small dogs and $5-$10 for medium to larger dogs. Thank you for helping us provide the best possible services for our customers! 

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